Return & Refund Policy

PHYSICAL PRODUCTS: Returns and Damaged Items

Returns: Our Return Policy is straightforward. If a product doesn't meet your expectations, you can return it within 7 days of receipt. We will refund the purchase price upon receiving the returned item in the condition it was sent. For undamaged items, we request notification within 3 days of receiving the crystal, and it must be returned within 10 days. All sales are final 3 days after receipt.

Upon receiving the returned crystal in its original condition, we will refund your money using the same payment method. Please note that postage costs are non-refundable.

Returning an Item: When returning an item, securely wrap it in tissue or toilet paper, then bubble wrap, and tape the bubble wrap closed. Pack the wrapped item in a sturdy box with at least one inch of packing material. If the crystal is delicate, double box it. Include all labels and materials provided with the crystal. Mail the package to us using the return address on the original shipping label. Include your name, address, and a copy of the invoice for a prompt refund.

Shipping charges for returns are the customer's responsibility unless the item arrived damaged. Insure the package for its value.

Taxes/Duties/Refused Shipments (For International Shipments): Customers are responsible for additional taxes and duties. We cannot pre-determine customs fees and are not responsible for customs charges. Refusing shipments incurs original and return shipping charges, duties, taxes, and customs charges, subtracted from the merchandise refund. Insure return shipments, as we are not responsible for lost/damaged packages.

Refunds are processed within five (5) business days of receiving the package, credited to the original payment method. For exchanges, email info@reikitoheal.com.

Damaged Items: If an item is damaged in transit, contact us immediately. Keep all packing material and wrapping for inspection. Damaged goods must be reported within three (3) days of receipt. We check merchandise before shipment, but it's the buyer's responsibility to check upon arrival.

If you receive damaged goods, return them following our policies. Damaged goods due to buyer negligence won't be accepted for a refund. We are not liable if merchandise received isn't as advertised; such merchandise can be returned following our return policies. Contact us at info@reikitoheal.com for damaged items, assisting in the insurance claim process for a refund.

DIGITAL PRODUCTS OR EMAILED READINGS:

Some of our products are digital goods delivered via electronic download or emailed readings. Due to the nature of non-tangible digital goods, returns, refunds, or exchanges are not possible after a purchase. We do not offer refunds if you encounter difficulties downloading or storing digital goods due to Internet connection, operating system, or device limitations. If you experience issues with a digital product, please contact us for assistance.

Course Enrollment: Given the immediate access to digital course materials, all purchases are final. Refunds, transfers, or deferrals for courses, workshops, classes, or sessions are not offered. Courses must be completed as purchased and specified.

READINGS OR HEALING SESSIONS:

All purchases for readings, courses, workshops, classes, or sessions are final, and we do not offer refunds, transfers, or deferrals. If you are unable to attend a reading, course, workshop, class, or session, the full amount will still be charged due to the reserved time. It is essential to be ready on time to utilize the allocated time slot.

For phone or video call readings, visit our Q & A page to prepare. If there are scheduling delays, Audra will provide the soonest available time for a rescheduled reading or session. Please be prepared for the scheduled time to make the most of the session.

T.J. has been involved in Reiki practice and shamanic healing since 2002. Over his 22 years of experience, he has developed his own unique practice style by combining teachings from various Reiki masters. During this time, he has also explored the deep connection between nature and spiritual energy by embracing the shamanic tradition and integrating it with Reiki practice.

Emphasizing the importance of education and attunements, Tansu has adopted a practice that optimizes energy flow through training received from esteemed Reiki masters worldwide. Additionally, he has a wealth of knowledge by merging attunements from different Reiki schools.

Among Tansu's experiences and achievements are helping many individuals improve their health, mental and emotional balance, guiding both group and individual sessions, and teaching energy work. He has also participated in various events with shamanic rituals, utilizing his connection with nature and integrating this tradition into Reiki practice.

T. J. is known for his deep inner peace and tranquility, possessing an empathetic and understanding approach. He is a creative and open-minded individual with a profound knowledge of energy-related matters. His mission is to enhance the spiritual, mental, and physical well-being of individuals, introduce more people to Reiki and shamanic traditions, and spread energy work globally by connecting with communities around the world.